TERMS OF SERVICE
www.goeffi.com is an online store managed by EFFI d.o.o., Kidričeva cesta 4, 4000 Kranj, SI-Slovenia.
The data collected on this website about sales programs, product descriptions, and third parties have been prepared carefully and accurately. However, there is a possibility of errors during the content entry or on the website, for which we apologize to the site visitors.
If you notice any errors, please inform us at the email address info@goeffi.com.
Content
All content on the website is informational and primarily intended for providing information. The website owner commits to doing everything in their power to ensure that the data on the site is truthful, reliable, and of high quality. However, they do not take responsibility for potential typing errors, delays, or shortcomings in updating the data.
Orders
Orders can be placed online every day from 00:00 to 24:00. The time for processing and delivering the shipment is up to 5 days (order date + 5 days). Orders received on Saturdays, Sundays, or public holidays will be processed on the next working day.
Purchase
Shopping in the online store is available 24 hours a day, all year round. You can select and order the available products.
Orders are accepted through the website www.goeffi.com.
Ordering is done via the Internet 24 hours a day, all year round. You can choose and order products that are available in the online store. Orders are accepted through the online store goeffi.com and by email info@goeffi.com.
After placing the order, the customer will receive a notification via email that the order has been received. The notification includes the products and quantities selected by the customer. Accepted orders are considered final and will be executed. The order serves as the basis for issuing an invoice, which is also the contract between the customer and the provider. All contracts are stored at the company's headquarters and are available for customer review.
Orders via e-mail info@goeffi.com
Orders via email info@goeffi.com must include the recipient/payer’s name and surname, street, postal code, and city; contact phone number and email address; product name and any other necessary specifications.
After placing the order, the customer will receive a notification via email that the order has been received. The notification includes the products and quantities selected by the customer. Accepted orders are considered final and will be executed. If you wish to cancel the order, please notify us within 8 hours of placing the order by email at info@goeffi.com.
Steps in the purchasing process:
1. Step – Product selection in categories:
The customer adds the desired products to the shopping cart by clicking on the "Add to Cart" button. The button is available on the product's webpage. Each time a product is added to the cart, a link to view the shopping cart and place the order appears.
Online shopping cart overview:
In the overview of the basket, you can remove products from it, you can also change the ordered quantity of products.
2. Step – Review of ordered products and the possibility of adding after-sales services:
After adding items to the cart, click on the "Next" button and complete the purchase either as a registered user or as a one-time user through quick purchase. Registration in our online store is simple and allows for faster shopping when returning to the store.
3. Step – Entering buyer’s information (payer) and order confirmation:
If you choose quick purchase, enter your payment and delivery details and complete the purchase. If you are already logged in, just select the payment method and complete the purchase. In the cart, all products, their prices, and quantities are listed. If the customer notices an error in product selection or quantity, they can correct it by adjusting quantities or removing products from the cart. The customer also selects the delivery method, payment method, delivery logistics details, and personal/company information. All input fields and selections can be modified.
4. Order confirmation:
The customer places the order by clicking on the "CONFIRM ORDER/PURCHASE" button. After successfully placing the order, a confirmation message will appear on the website, and the customer will receive an order summary and purchase contract via email. If the confirmation message is not visible and no confirmation email is received, there may have been a technical error or incorrect data entry. The process can be repeated, or you can notify us at info@goeffi.com. Likewise, if you notice any errors or irregularities after placing an order, please inform us. Once the order is placed, it is added to the queue.
By clicking "PLACE ORDER," you commit to payment.
Payment methods
The provider offers the following payment methods:
All prices in the online store are in euros and include VAT (value-added tax). The prices at the time of purchase will apply.
We will apply the price valid at the time of payment confirmation.
Prices
The current product prices apply, but they may change without prior notice.
Delivery of goods
The provider will deliver the goods or service within the agreed time. The contractual partner for delivery is Pošta Slovenije, but the provider reserves the right to choose another delivery service if it enables more efficient fulfillment of the order.
A form for returning items will be sent to your email address upon request to returns@goeffi.com. The form includes additional information about the right of return, terms, and methods of exercising this right. All necessary information regarding the address for complaints, warranties, and after-sales service is also provided.
The delivery cost including VAT is €4.90. If the value of the shipment exceeds €100, delivery is free. If the customer does not pick up the package at the agreed time and a redelivery is required, double the delivery cost (€9.80) will be charged, regardless of the order's value.
Right of withdrawal and return of goods
In accordance with Article 43 of the Consumer Protection Act, the customer may notify the provider in writing within 14 days of receiving the goods of their intention to withdraw from the contract/order by email at returns@goeffi.com
The customer has the right to notify the company within 14 days from receiving the goods that they are withdrawing from the contract, without having to provide a reason for their decision. The withdrawal notice is considered timely if it is sent in writing within 14 days of receiving the goods. The only cost to the consumer related to the withdrawal from the contract is the direct cost of returning the goods. The goods must be returned to the company no later than 14 days after receiving them.
In the event of withdrawal from the contract, the company will immediately, or no later than 14 days after receiving the withdrawal notice, return all payments received.
The company will refund the payments using the same payment method used by the consumer, unless the consumer explicitly requests the use of a different payment method and if the company does not incur any additional costs as a result.
When returning items, it is mandatory to include a copy of the original invoice.
The return form can be downloaded at the following link: Return form
ADDRESS FOR RETURNING GOODS:
Effi d.o.o. , Rudno 4, 4228 Železniki SI-Slovenia.
Warranty, Complaints, and Return/Exchange of Products
All products are inspected before delivery and dispatched undamaged. Your products will be carefully packed in a delivery box to ensure they arrive undamaged and in their original packaging.
The customer can file a complaint if the goods do not have the features explicitly promised by the seller, if the seller sent the wrong items, in the wrong quantity or color, or if the goods differ from the customer's order in any other way.
In case of a complaint, the customer can, in accordance with legal limitations, request a replacement of the item, its repair, or a refund of the purchase price. In the latter case, the seller reserves the right to charge rent according to the valid price list for the period the customer used the product, but no more than the amount by which the item's market value decreased due to its use during that time.
The customer can return the goods for a complaint by either bringing them in person or, after a prior agreement with the seller, returning them by mail at the seller’s expense.
In accordance with Article 37 of the Consumer Protection Act, the customer has the right, in case of a product defect, to request that the company replace the defective product with a new, flawless one, refund the amount paid, repair the product, or refund part of the amount paid in proportion to the defect.
The period for product replacement is 14 days. Product replacement is only possible upon presentation of the invoice or a copy of the invoice..
Material Defects
The consumer may exercise their rights in relation to material defects if they notify the seller of the defect within two months from the day the defect was discovered. In the notification, the consumer must describe the defect in detail and allow the seller to inspect the product. The consumer can notify the seller of the defect either in person, in which case the seller must issue a receipt, or by sending the notification to the store where the product was purchased or to the seller’s representative with whom the contract was concluded.
The seller is not liable for material defects that appear after two years from the delivery of the product. It is presumed that the defect existed at the time of delivery if it appears within six months of delivery. The consumer's rights from the first paragraph expire two years after they notified the seller of the material defect.
Under the Obligations Code, the buyer is obliged to collect the ordered package and pay for it. If the buyer does not collect the package, they are required to bear the shipping costs. A request for redelivery can only be made if the shipping and return costs are increased. Customers who do not collect their package and subsequently place another order in the future can only pay for the ordered products via a proforma invoice.
Dispute Resolution
For resolving any potential disputes, the competent court has jurisdiction.
Out-of-Court Dispute Resolution
In accordance with the general terms and conditions for the use of electronic communication services, EFFI d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that a private user may initiate under the Act on Out-of-Court Resolution of Consumer Disputes.
The provider engaged in online sales publishes an electronic link on its website to the platform for online consumer dispute resolution (SRPS). The platform is available at the following electronic link: http://ec.europa.eu/odr.
This regulation arises from the Act on Out-of-Court Resolution of Consumer Disputes and Regulation (EU) No. 524/2013 of the European Parliament and the Council on online consumer dispute resolution.
Privacy and Data Protection
The provider commits to protecting your privacy. All personal data of users of the online store are confidential and will not be disclosed to unauthorized persons under any circumstances.
You can visit most pages of our online store without disclosing your personal data, such as your name, address, and email address. However, some information is automatically collected using cookies and web signals (pixel tags), standard tools in the online industry. The use of cookies and web signals allows us to recognize your IP address, the type of browser you are using, and your general online activity.
To purchase in our online store, we require your personal data. The data you provide will not be disclosed to third parties, except for the purpose of validating a credit card purchase, product delivery, marketing, and promotion. The provider takes all necessary measures to protect the confidentiality of personal data.
You can view, modify, or request the deletion of your personal data, and you can also unsubscribe from receiving newsletters. Send an email to unsubscribe from newsletters to info@goeffi.com.
The user is also responsible for protecting their personal data by ensuring the security of their username and password and maintaining adequate software (antivirus) protection on their computer.
Use of Cookies
A cookie is a small file placed on your device during a visit to a website, and it is recognized by the website that issued the cookie. The purpose of using cookies is to improve the website's functionality and the user experience when viewing it. The cookie itself does not contain or collect information that could identify an individual; however, if users voluntarily provide such data to the website, for example, through registration, this data can be linked to information stored in the cookie. When a server reads a cookie alongside the web browser, it can help the website provide more user-friendly services. Only the server that sent the cookie can read and use that cookie.
Some of the cookies we use are temporary, while others remain stored on your device for a certain period, even after you leave our website.
Temporary or session cookies "live" from the moment the user opens the browser until the session ends and the browser is closed. Websites use them to store temporary information, such as items in a shopping cart, to enhance security in online banking, etc. Because these cookies are stored for a shorter time, they may be less invasive to the user's privacy.
Persistent or stored cookies, on the other hand, remain saved even after the user closes the browser and ends the session. Websites use them, for example, to store registration information, language preferences, and to build user profiles and analyze traffic. Persistent cookies can remain on the computer for days, months, or even years. Examples include Google Analytics cookies, which help us understand how you navigate our website, what content interests you, and how long your visit lasts. This information allows us to adjust the website's content to better suit visitors' needs.
First-party cookies come from the website that the user is viewing and can be either persistent or temporary. Websites use these cookies to store information that they will use again when the user next visits that site.
Third-party cookies originate from other, partner websites (for example, sites that display ads on the original website or measure traffic). Third parties can use these cookies to collect data about users from various websites for purposes such as advertising, analytics, and improving their products. These cookies represent a greater intrusion into the user’s privacy.
Most browsers automatically accept cookies. You can reject cookies at any time. If you want to reject cookies on your device, you can change the settings of the browser you are using.
If you upgrade your browser or device to a new version, the cookie settings need to be reconfigured.
Temporary Cookie Disabling The quickest and simplest way to prevent cookies from being stored in all web browsers is to use the so-called "private window." Private browsing allows us to visit the web without the browser storing any information about the pages we have visited.
Cookie Policy
Effective Date: 06-Nov-2024
Last Updated: 06-Nov-2024
How do we use cookies?
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of Cookies we use
Manage cookie preferences Cookie Settings You can change your cookie preferences any time by changing the cookie settings on the website. This will let you change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
Personal Data/User Data Personal data refers to any information related to an individual: name, surname, age, address, email address, phone number, and similar information.
The data you provide to the website owner through the website will be used exclusively by the website owner for the promotion or activities of EFFI d.o.o.
In accordance with the nature of such information, the website owner strives to ensure the secure collection, transfer, and storage of personal data to the best of its abilities. The website owner will not disclose your personal data to third-party legal or natural persons except to companies that ensure the operation of the websites. You can exercise your right to access, correct, or withdraw consent for the use of your personal data at any time.
The website also contains links to third-party websites. EFFI d.o.o. assumes no responsibility for respecting privacy or the content on these websites or pages.
Data Controller
The data controller in the meaning of the EU General Data Protection Regulation (GDPR) and the applicable law governing personal data protection is:
EFFI d.o.o., Kidričeva cesta 4, 4000 Kranj, SI-Slovenia
Email: info@goeffi.com
Processing of Personal Data
Personal data is also processed by our processors, which are trusted companies registered for their activity and ensure an adequate level of personal data protection. The processors handle your personal data according to our instructions and exclusively on our behalf.
Processing personal data refers to any operation performed on personal data, including collecting, obtaining, entering, organizing, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, communicating, disseminating, or otherwise making available, classifying, combining, blocking, anonymizing, erasing, or destroying. Processing can be manual or automated.
The type, basis, and method of processing your personal data depend primarily on the purpose for which your data is processed.
Processing Personal Data for Communication Purposes
Consent for receiving marketing notifications about current offers and news from our company is valid until revoked and includes:
• The use of data for sending occasional newsletters about new products, current offers, and special deals.
• Receiving helpful news, articles, and updates on our blog related to our offers.
Consent to receive notifications from our company is valid until revoked and includes:
1. (OPTIONAL) Consent for receiving marketing notifications about current offers and company news is valid until revoked and includes:
2. (OPTIONAL) Consent for receiving marketing notifications about current offers and company news is valid until revoked and includes:
The use of data for sending occasional helpful articles and news in the fields of health and vitality.
The use of data for sending other occasional content, such as invitations, reports from events like fairs, training, seminars, etc.
Notifications about product recalls.
3. (OPTIONAL) Consent to receive communications regarding our company's research is valid until revoked and includes:
The use of data for sending occasional surveys, questionnaires, etc.
The use of data for occasionally monitoring various statistics relevant to the consumer's benefit.
Privacy Policy
In certain sections of the website www.goeffi.com, EFFI d.o.o. collects some personal data from users, exclusively when users provide this data themselves or consent to it through various contact forms on the website.
By filling out the newsletter subscription form, users agree to receive newsletters.
The company carefully protects users' personal data, which means that:
Data Retention Period
The company retains collected personal data for as long as necessary to send the content you have subscribed to or until you request the deletion of your personal data. The user can, at any time, request that the company permanently or temporarily stop using their personal data for direct marketing purposes by sending a written notification to the company’s address or via email to info@goeffi.com.
Your Rights
Individuals may unsubscribe from newsletters at any time by clicking on the designated link in the received email. Individuals can also request, at any time, that the data controller permanently or temporarily stops using their personal data for the above-mentioned purposes. Such a request can be submitted at any time to the email address info@goeffi.com, specifying which consents they wish to revoke.
Procedure for Exercising Rights:
• The right to access their personal data collected in connection with them, where the data controller can use all reasonable means to verify the identity of the individual whose personal data it is, especially in the case of online services and online identifiers.
• The right to correct inaccurate data collected in connection with them, where the data controller can use all reasonable means to verify the identity of the individual whose personal data it is, especially in the case of online services and online identifiers.
• The right to "erasure" or deletion of all data if the conditions of Article 17 of the General Data Protection Regulation (GDPR) are met.
• The right to file a complaint against the data controller with a supervisory authority if they believe that the processing of their personal data violates the GDPR.
Procedure for Exercising Rights
• I acknowledge that all the above-mentioned requests regarding the exercise of rights related to personal data can be submitted in writing to the data controller at the email address info@goeffi.com.
• I acknowledge that the data controller may request additional information for reliable identification when exercising rights related to personal data and may refuse action only if they can prove that they cannot reliably identify me.
• I acknowledge that the data controller must respond to my request to exercise my rights regarding personal data without undue delay and no later than one month from the receipt of the request.
Copyright, Industrial Property, and Intellectual Property
The design of this website and all its content are protected by industrial and intellectual property rights. The information, texts, images, or other graphic elements found on this website may be used exclusively for your personal, non-commercial use and may not be reproduced, modified, distributed, licensed, or published in any form, either in whole or in part, without the prior written permission of the owner, except for viewing purposes.
Notice on Copyright, Industrial Property, and Intellectual Property
The presentation and all content of this website (including the website code) are protected by industrial and intellectual property rights. The information, texts, images, code, and graphic material contained on this website may only be used for private, non-commercial purposes and may not be reproduced, altered, transmitted, licensed, or published in whole or in part for any purpose without prior written consent from the website owner, except for viewing purposes.
Limitations on the Use of Images on Websites
The website owner acknowledges the nature of the internet as a medium for exchanging information and allows individuals to reproduce images from the owner’s website, based on a request sent to the website administrator at the email address info@goeffi.com.
Limitation of Liability
The website owner explicitly disclaims any liability for any direct, indirect, incidental, consequential, or other damages arising from or in any way related to your access to or use of the owner’s website, including any loss or damage resulting from the operation of computer viruses or your reliance on information obtained through the owner’s website
Updating Terms of Use
The website owner reserves the right to change the general terms without prior notice. The changes take effect as soon as they are published.
Company Information
Effi, prodaja in proizvodnja, d.o.o.
Kidričeva cesta 4
4000 Kranj
Telefon: 040 801 562
Mail: info@goeffi.com
Registration Number: 9747257000
VAT ID Number: SI70335303
VAT liable: YES
Publication of Changes
Any changes to our privacy policy will be published in this privacy statement, and major changes will also be posted on the homepage of www.goeffi.com and other appropriate locations.
Note:
This document is a translation of the original text written in Slovenian. It is intended to convey the content in English, but in the event of any discrepancies or misunderstandings, the original Slovenian version should be considered as the authoritative source. If you have any concerns or notice any differences, please refer to the original text in Slovenian for clarification.
